Privacy Protection Statement for Gentrail Official Website

This Privacy Policy applies to all users visiting and shopping on Gentrail official website (https://chicarc.com/). It clarifies how we collect, use, store, protect and disclose users’ personal information. We comply with GDPR, CCPA and other international global data protection regulations. By accessing our website, registering an account or placing an order, you fully agree to all terms of this privacy policy.

1. Personal Information We Collect

We only collect necessary user information for order processing, logistics delivery and after-sales service, including but not limited to:

• Order & Delivery Information: Full name, detailed shipping address, postal code, contact phone number, email address required for order delivery and logistics notification.
• Account Information: Registered email address, account password and basic profile information when you create a member account.
• Payment Information: We will not obtain or store your complete credit card, PayPal and other core payment details. All payment transactions are processed securely by official third-party payment channels.
• Website Access Data: IP address, browser type, device model, page browsing records, access time and operation tracks for website operation maintenance and user behavior optimization.

2. How We Use Your Personal Data

All collected user information will only be used for the following legitimate purposes, and will never be used for unauthorized scenarios:

• Complete order confirmation, goods production, packaging and global logistics delivery arrangements.
• Send order updates, tracking information, after-sales notification and customer service reply emails.
• Reply to your consultation, return, refund and other after-sales service requests.
• Optimize website page display, product recommendation and overall user shopping experience.
• Send official new arrival reminders and exclusive discount activities only if you subscribe to our newsletter voluntarily.
• Comply with local legal requirements and regulatory investigation needs.

3. Information Storage & Security Protection

• We adopt industry-standard SSL encryption technology to protect all data transmitted on the website, preventing information leakage, theft and tampering during transmission.
• User personal data will be stored in secure overseas servers, and we restrict internal staff access to user information strictly.
• We will retain your order data for 5 years after order completion for after-sales inquiry and legal record retention needs; inactive user data will be automatically cleared regularly.

4. Third-Party Information Sharing Rules

We will never sell, rent or trade your personal private information to any irrelevant third parties for commercial purposes.

We only share necessary user information with authorized third-party service providers under the following limited scenarios:

• Global logistics carriers: share recipient information only to complete parcel delivery.
• Official payment service providers: complete secure payment verification.
• Website operation maintenance service providers: anonymous browsing data for website technical optimization.

We will not disclose your private information unless required by official local legal investigation and court order.

5. User Personal Rights

• You have the right to inquire, view and download your personal order data stored on our website.
• You have the right to request us to correct incorrect personal information.
• You have the right to cancel email subscription marketing messages at any time with one click.
• You have the right to apply for account deletion and clear corresponding personal data (excluding order records required by law).

6. Minors Protection

Our website is oriented to adult customers over 18 years old. We do not actively collect personal information from minors under 18. If you are a minor, please do not use this website or submit any personal information without the consent of your parents or guardians.

7. Website External Links

Our website may contain external links to social media platforms and other third-party websites. Gentrail has no control over the privacy rules and content of third-party websites. Your browsing and information submission on external links shall be subject to the third party’s own privacy policy, and we will not bear any corresponding responsibilities.

8. Policy Update & Final Interpretation

We reserve the right to update this privacy policy irregularly according to legal requirements and business adjustments. Updated clauses will be published directly on this page and take effect immediately after release. Continued use of our website after policy update means you accept the revised terms. Gentrail reserves the final interpretation right of this privacy policy.

Cookie Policy

Cookie Usage Rules of Gentrail Website

To ensure the stable operation of the website and optimize your browsing experience, Gentrail uses Cookie and similar tracking technologies on https://chicarc.com/. By continuing to browse our website, you consent to our use of cookies in accordance with this policy.

1. What Are Cookies

Cookies are small text files stored on your browser or mobile device when you visit a website. They can record your browsing preferences, website operation status and visitor behavior, helping the website identify your device and provide customized service for your next visit.2. Types of Cookies We UseNecessary Essential Cookies (Cannot Be Closed)These cookies are mandatory for normal website operation, including shopping cart data retention, account login status maintenance, multi-currency switching record and policy consent storage. The website cannot work normally without these cookies, and they will not collect any personal sensitive browsing data.

Functional Cookies

Record your browsing language preference, page display habit and product browsing history to optimize your next browsing experience without repeated setting operations.

Analytics Cookies

Count anonymous website visitor volume, popular product pages and user access paths, helping us optimize website layout and product display. All data is anonymous and cannot locate individual user information.

Marketing Cookies

Record your browsing demand anonymously for reasonable product recommendation. We will not push spam advertisements to you without permission.

2. Cookie Management & Disable Options

• You can clear stored cookies or disable cookie functions actively through your browser setting options at any time.
• Please note: if you disable all cookies, your shopping cart information, login status and page personalized settings will be invalid, which will affect your normal ordering and browsing experience on our website.

3. Third-Party Cookies

Our website may contain cookies generated by third-party tools including payment plugins, statistical tools and social media widgets. We do not control third-party cookie rules, and you can check the corresponding cookie policy of third-party platforms for details.

4. Policy Revision

We may update this Cookie Policy regularly. Any changes will be posted on this page. Your continued use of the website after updates represents your recognition of the latest cookie terms.

If you have any questions about our privacy protection rules or cookie usage, please contact our customer service team viaContact Us.

Gentrail Team

Website: https://chicarc.com/