We Are Always Here to Assist You
Welcome to Gentrail Customer Support Center. Whether you have questions about product details, order tracking, global shipping policy, return & refund requests, bulk order cooperation or brand consultation, our professional customer service team is ready to provide you with fast and reliable support. We stick to efficient customer response standards and aim to solve all your shopping doubts and problems in the shortest time.
Customer Service Email
support@chicarc.com
Response Time: All emails will be replied within 24 working hours on business days.
Working Hours
- Monday to Friday: 09:00 – 18:00 (UTC+0)
- Weekends & Public Holidays: Off-duty, messages will be processed in priority on the next business day
Global Office Layout
Supported by our 15+ global offline offices covering North America, Europe, Oceania and Southeast Asia, we can provide localized after-sales service and regional business support for customers from different countries. Our global service network ensures smooth communication and efficient problem solving for every overseas customer, eliminating cross-border shopping service barriers.
Common Consultation Guidelines
To help you get targeted replies faster, we have sorted out common consultation scenarios for your reference:
- Order & Logistics Inquiry: Order status checking, tracking number acquisition, global free shipping rules, delivery cycle and logistics delay feedback
- Product Related Questions: Suit size guidance, fabric introduction, leather bag material description, product matching suggestions and new arrival consultation
- After-sales Service: Return, exchange and refund application, defective product feedback, damaged goods after transportation processing
- Business Cooperation: Bulk wholesale order, customized apparel service, brand distribution and cross-border platform cooperation
Online Contact Form
You can also leave your message directly via the online contact form below. Please fill in your valid email address, order number (if available) and detailed problem description. Our customer service team will contact you proactively as soon as possible.
Tips: Please attach relevant order screenshots or product pictures if necessary, which can greatly shorten our problem processing time.
Warm Reminder
- Gentrail provides permanent free worldwide shipping for all products without any consumption threshold, you can enjoy worry-free cross-border shopping experience.
- Please do not send duplicate emails repeatedly, we will process all customer messages in chronological order.
- For urgent after-sales issues, please mark “URGENT” in your email subject for priority processing.
Thank you for choosing Gentrail. We look forward to your feedback and will keep optimizing our products and services to bring you a better shopping experience.